Support
Direct line to the founder.
No call centre, no ticket queue.
At this stage of the company, every support call goes straight to me. You won't wait in a queue, you won't be routed three times, and you won't be talking to someone who's never used the tool.
Speak to Julius
+61 431 072 200
Mon-Fri, 8am-6pm AEST. After hours, send a text with your serial number and a photo of the issue. Prefer email? Write to julius@grippen.com.au and you'll hear back within one business day.
Before you call
Have these ready.
If you're calling about a fault:
- A photo of the issue
- Serial number (etched on the rear of the housing)
- A short description of what happened
If you're calling about a new purchase or fleet enquiry:
Just call. We'll work out what fits.
Fleet and brand partners
Building a service-network program?
For bulk orders, the Fleet Rental Program, brand recommended-tools listing, or service network programs, see the Fleet page or call directly.